Marks and Spencer carried significant research to understand how their customers shop and what they want to buy.
The results showed that women are influenced by two key factors – “how they’re feeling and what they need to buy”. Four core sub brands in women’s linergerie will be focused on to answer the needs.
The four main needs for a woman’s lingerie wardrobe are simple and smooth, fashion, glamour and pretty. M&S are will cater to these needs with their collections the new body collection - simple and smooth, Adored – Fashion, Truly you – glamour and Ceriso – pretty.
Displays will be more focused on her wardrobe and lifestyle needs. Signage and décor images will be shown like in bra destination shops clearly displayed in sub-brands. From the designer sub-brands Dolce Vita is being dropped, but the other two sub-brands Salon Rose and Wild Hearts are remaining but these too will become more focused, essentially meaning a smaller range but a key signature look.